Returns & Exchanges

At SWISSGEAR, we stand by the quality of our products and offer a 30-day return policy for unused items in their original packaging. We strive to ensure every customer is satisfied with their purchase, providing a seamless process for returns and exchanges.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to your package.

• 3.
  Pack and Ship

  Place the items in their original condition and packaging into the shipping box, then drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned merchandise, your refund will be processed back to your original payment method within 7-10 business days.